my grandmother has been paying on a life insurance policy for over 7 years and the amount was only $3000.00. so we decided to take a reduced payment to not keep throwing money away.So to do that we had to fax a cancellation letter to the company .So i fax the letter in before a payment was supposed to be taken out of my grandmothers account, and this company still took a payment out.
I tried to get my grandmothers payment back and they said "NO" because you did not fax the letter in by 12pm WE CANNOT REFUND YOUR GRANDMA HER MONEY". I found this very unprofessional for the simple fact my grand mother has been paying this company way more than what the policy is worth for more than 7 years.
WOW! How inconsiderate can you guys be to an elderly customer who have gave you guys more than $7500.00 in premium payments.
Product or Service Mentioned: Senior Life Insurance Life Insurance.
Monetary Loss: $1800.